Get your device compliant

Company email, Teams, and files are protected so they can only be reached from a managed, compliant device. That means each device has to be enrolled and healthy before it can get in. This guide covers Windows, Android, and iPhone.

Your sign-in is firstname.lastname@skmeridian.com (your IT contact will confirm the exact address). The first time you sign in you’ll set up multi-factor authentication — install the Microsoft Authenticator app on your phone and follow the prompts. This is required for everyone.

Windows computer

It must be Windows 10 or 11 Pro

Check Settings → System → About → Edition. Home cannot enroll or comply. If it says Home, stop and tell your IT contact.

1. Open Settings → Accounts → Access work or school → Connect.
2. Pick the right option. On the popup, do not just type your email in the top box — that only “adds an account” and won’t work. Instead click the blue link at the bottom: “Join this device to Microsoft Entra ID.”
3. Sign in with your work email and password, and approve the MFA prompt.
4. Finish the prompts and restart if asked. After restarting, sign in to Windows with your work account.
5. The computer enrolls and turns on disk encryption automatically — leave it running. Give it 15–30 minutes to finish before the next step.

If email or Teams says your device “isn’t compliant” right after joining, it just hasn’t finished checking in — wait about 30 minutes and try again.

Android phone

Your work apps run in a separate, badged work profile. Your personal apps, photos, and messages stay completely private — the company only manages the work side, and can only wipe the work side.

1. From the Google Play Store, install Microsoft Intune Company Portal.
2. Open Company Portal → sign in with your work email → approve MFA (set up Microsoft Authenticator if prompted).
3. Tap Begin / Set up. This creates the work profile. Accept the prompts.
4. When it finishes, you’ll see a second set of work apps marked with a small briefcase badge.
5. Use the badged (work) Outlook and Teams for company email and chat. If they don’t appear on their own, open the work Play Store (inside the work profile) and install them, or give it a few minutes.

Note

Always use the badged work versions of Outlook and Teams. The regular personal copies won’t have access to company data — that’s by design.

iPhone (iOS)

On iPhone there is no separate badged “work profile” like Android. Instead your iPhone is enrolled with a lightweight work account (Apple User Enrollment), and you use the normal Microsoft apps signed in with your work account. The company manages only the work data and can only wipe the work side — your personal apps, photos, and messages stay completely private.

1. Enroll your iPhone

1. Open Settings → General → VPN & Device Management.
2. Tap Sign in to Work or School Account.
3. Enter your work email (firstname.lastname@skmeridian.com), sign in with your work password, and approve the MFA prompt.
4. Tap Allow Remote Management and wait a minute or two. When it’s done, your work account appears under VPN & Device Management → MANAGED ACCOUNT.
5. Make sure your iPhone has a passcode (6-digit or stronger) — it’s required for the work area. Set one under Settings → Face ID & Passcode if you don’t have one.

2. Get email and your work apps

Enrolling doesn’t add any apps on its own — you install the Microsoft apps and sign in with your work account. Open Teams first — that first sign-in is what finishes registering your iPhone with the company.

1. From the App Store, install Microsoft Teams, Microsoft Outlook, and (if you don’t already have it) Microsoft Authenticator.
2. Open Microsoft Teams first and sign in with firstname.lastname@skmeridian.com, your work password, and MFA. It may briefly verify/register your device — let it finish (this is what lets everything else work).
3. Then open Outlook → Add Account → same work account. Mail and calendar load.
4. If an app says “Access needed” or that it can’t find a policy, your iPhone just hasn’t finished registering yet — wait a few minutes, reopen Teams, then try again.

Note

Use Outlook and Teams for company email and chat — the built-in Apple Mail app can’t reach company mail by design. If a sign-in won’t go through, wait a few minutes and try again, or contact IT.

What’s blocked

Built-in / native mail apps and non-managed browsers can’t reach company mail on mobile. Use Outlook, Teams, and Microsoft Edge for work.

Next: Access your email & Teams.